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Now that's what I call "ServiceMan"
Mr.Dave Manley
Director,MHL
This was a critical introduction for MHL as it now enabled us to electronically record all of the required customer data including customer details, service history records, the ability for our engineers to automatically update and amend changes to customer contact details etc. With several thousand customers and growing the automation of this process and removal of paper based systems has transformed the way we manage our service calls, scheduling and database management. Our customer service has improved through improved scheduling and call management and we have been able to reduce our operational overheads via a reduction in staff.
ServiceMan go Online for Plumbing and Heating Engineers
ServiceMan are pleased to announce the launch of their new fully hosted ServiceMan Online solution designed specifically for small to medium sized Plumbing and Heating Engineering businesses.
ServiceMan Online is a fully hosted solution which brings together all of the key operational tasks involved in running a successful plumbing and heating business in to one system and allows access to your database anytime/ anywhere via a user friendly web interface.
Specialising in providing solutions that streamline businesses through improved operational efficiency, customer management, management reporting and improved customer service, ServiceMan believe this is a welcome addition to their existing suite of products.
Anton Jeyaratnum, Managing Director, ServiceMan, said, "Our customers have the opportunity to really streamline their businesses, cut costs and improve customer service with our products.
The new Serviceman Online solution will really help small to medium sized plumbing and heating businesses to manage key aspects of their business such as customer database management, optimised scheduling, creating and recording professional estimates, achieving compliance through critical CP12 Certification management and much much more. But most importantly all of this can now be accessed and managed remotely anytime, anywhere. For small businesses with limited resources this is a real bonus"
To support this launch ServiceMan are offering free set up worth £99 and a monthly fee of only £15 per engineer for the first three months (reverting to £35 per engineer per month thereafter). Administrator subscription fee only £50 per user per month.
For more information on ServiceMan Online
click here or visit
ServiceMan to find out about other products available.
Through adversity comes efficiency
How Service Software Solution, ServiceMan, is helping Plumbing & Heating Businesses to trade with Housing Associations
After the recent government budgetary cuts and self regulation directives life becomes a lot harder for Housing Associations. Whether they like it or not Housing Associations are going to have to improve operational efficiencies to ensure financial stability, achieve growth and be able to readily demonstrate compliance.
This will have a knock on effect for any business that wants to trade with them , " I want your product cheaper, faster, better……", and whilst this might be the case it can also represent opportunities for the progressive small businesses that focus their attention on helping Housing Associations achieve their goals.
Take for example a fundamental service requirement for Housing Associations, plumbing and heating services. These services have to be supplied to Housing Associations in order for them to function. Providing the service is not the challenge most plumbing and heating services can do that. Demonstrating CP12 compliance, being able to provide essential management reporting and delivering operational efficiency to ensure competitiveness IS. In short as Housing Associations strive to become more efficient and financially sound so too must their suppliers!
One solution that can help service industries achieve their goals and make them an attractive supplier to Housing Associations is the implementation of an integrated field service software solution like ServiceMan. Anton Jeyaratnam , Managing Director of ServiceMan said, " We specifically designed ServiceMan to help small to medium sized Plumbing and Heating Engineering businesses improve their operational efficiency and streamline their businesses.
By efficiently managing customer data, stock management and optimising scheduling businesses are able to not only deliver better customer service but also reduce costs. Recording essential management and CP12 information also increases operational efficiency and enables plumbing and heating organisations to make better decisions and compete for larger contracts."
With proven technology of working in this industry ServiceMan can help businesses improve their attractiveness to Housing Associations. Read ServiceMan's latest case study "Now that's what I call ServiceMan" to see how they helped MHL Heating meet the necessary requirements to be able to trade with Stadium Housing the largest member of the Network Housing Group that services Greater London.
Yes You Can Prove You're On Top Of Your Game
Running a Plumbing and Heating business today is not easy. Having the right engineer, in the right place and at the right time just simply isn't enough anymore. Businesses have to be on top of their game operationally just to keep on top of all of the red tape and safety regulations. The challenge is not just to do the right thing but more importantly prove you have done the right thing.
Having fully qualified competent plumbing and heating engineers won't save your business if a disaster occurs, but proving the appropriate checks were carried out via regulation such as CP12 Certification may.
Landlords have duties under the Gas Safety (Installation and Use) Regulations 1998 to arrange safety inspections CP12 certificates and maintenance by a Gas Safe Registered engineer for all pipe work, appliances and flues installed at a property. This can be a challenge for the plumbing and heating businesses that have to manage this process.
Dave Manley, Director, MHL Heating, said "we carry out a lot of our work for Housing Associations and being able to readily supply them with the necessary documentation they require by law was proving to be an administrative nightmare, but a necessary process if we wanted to continue totrade . The lack of automation in this process lead us to us introducing service management software from ServiceMan that has not only helped us manage this process but has also helped us reduce our overheads."
Anton Jeyaratnum, Director, ServiceMan, said "we recognise the pressure that administering CP12 certificates puts on plumbing and heating businesses that's why we developed software that would, automatically book CP12 appointments when required, give the engineer the necessary call history to be able to carry out the job, the capability to produce the CP12 certificate on the job and then automatically send electronic copies back to the office to a central easily accessed repository."
Whilst regulation is a good thing especially where public safety is concerned businesses need to ensure the process of regulation is managed to an advantage and not view it as a hindrance. By reviewing processes and adopting new technology to help achieve operational efficiencies businesses will not only comply with legislation but also achieve competitive advantage and ultimately position themselves to win more business.
About
ServiceMan, www.service-man.co.uk, specialise in providing service software solutions to the Plumbing and Heating Engineering market.
ServiceMan Essential,
ServiceMan Plus and
ServiceMan Online solutions are designed to improve operational efficiencies and streamline businesses in this industry.
Providing a complete service with everything Plumbing and Heating Engineers need to get started, ServiceMan not only install their solutions but migrate customers data, carry out on site training and then provide maintenance and support to their.
"The business benefits derived from the introduction of ServiceMan have significantly helped our business. We have been able to reduce costs through a reduction in staff, we have become operationally efficient and we are able to seamlessly demonstrate accountability to our clients."
Dave Manley, Director, MHL
